Help / FAQ

You can exchange electronic currencies Payeer, Perfect Money, Advcash, PayPal. you can also exchange crypto currency: BTC, ETH, USDT, LTC, TRON/ TRX, Doge Coin, BNB, Ripple, Dash

Yes, if you want to use our service then need to register. If you sign up, you will be able to save your accounts and data for fast and easy creation of orders. You can earn money with us using our partner program

Yes, you need to verify your account for create any type of exchange

International passport, Driving License or National Identity card (we only accept local ID cards from EEA countries) Also need selfie verification with the same document. Your Real Face with hold your Card.

The customer service using SSL-protocol as the standard for secure connection through which the exchange of information between services and users is encrypted. And you absolutely have nothing to worry about

The minimum sum of an exchange is established for input-output of e-cash: 2 USD and for Crypto minimum 10 USD

It depends on the type of order you’re putting on our website. We usually take care of all orders in less than 5 minutes (sometimes in a couple of minutes). If we face major problem with our server then need up to 2 hours for confirmed.
But if you’re putting a cryptocurrency exchange order, the confirmation time might make this process longer than we expected. In fact, we will transfer the exchanged amount to your wallet right after the transaction is 3 confirmed on the network.

We don’t charge you with the network fee. It’s simply information we provide you with so you know how much of your desired Cryptocurrency you need to send in total. For example when you’re sending Bitcoin, the network charges you for some percentage of the amount you’re sending. We don’t receive the network fee; we will just receive the amount that is sent to our wallet.
When we will send any crypto wallet then we will charged 1$ per transaction. No max limit. Just fixed 1$ charge for crypto service.

For mobile banking, we will charge1.5% for all personal send money.

Our service never makes exchanges through chat, mail or any other option of communication. All exchanges are made strictly on the website yeschanger.com and Yeschanger Mobile Apps by creating an application and payment according to the provided details.

Don't worry, you can contact us in Online Chat with your order number and we will help you. Or you can Cancel the order and create another order with the same information. Then we can check and confirmed your order easily.

Payments in these directions are made only after receiving the 1st confirmation from the Bitcoin network.

The exchange procedure is very simple and fast. You just log in to your account. Click Exchange menu. Then need to specify what currency you are going to exchange, what to get and enter the exchange after click NEXT button you need to put amount. Again click NEXT button then put Account number/ wallet ID with the details. When you fill in the data, you will be shown the current exchange rate and reserve of our exchange service. After clicking "NEXT" button, you will need to pay funds following the instructions of your chosen direction. After complete your payment you can put the Txid on the details box and Click Submit/ Confirmed.

Any user who has registered on our site and made minimum 5 exchange and amount is minimum 300$ then the user get 0.3% discount of any exchange. With each subsequent level, the discount will be increasing. In some directions, the discount may be almost zero due to the minimal earnings of our service.

If you are a blogger or the owner of a site where you can place a link to our affiliate program, we recommend you contact us in an online chat or email to get more favorable terms. The terms of partner program are very simple; according to it you can get 25% of our earnings for exchanges made by users who were invited to our service by you. Payments are made starting with 1 PM USD. In your profile, you can track online transactions that your referrals have made. You can find more detailed information after registering in your Personal account Referral option.

In simple terms: from our rate is deducted the official real reverse market rate and the partner percentage is calculated from this difference in amounts. Every day, rates and the reverse real market rate take different values, so if your referral exchanges the same amount another day, the deductions may differ, therefore may be both more and less than the previous deductions.

Funds will be credited to your account within 5-30 minutes. If you don't get your money within the specified period, contact us in Online Chat on our site. We will always answer all your questions.

If the order has been paid by you, the refund is possible only at 3% commission to the client's account. You can also make a reverse operation, but in this case all commissions are covered by the client.

The completed application is irreversible, i.e. funds are non-refundable for such a request. If your operation is not completed, your money will be returned to you minus the commission of the payment system. Payment systеm commissions for refunds

• Webmoney WMZ 2%
• Perfect money – 2%
• Payeer – 2%
• AdvCash – 2%
• Crypto – $ 2

You did not complete the transaction within 2 hours. You sent an incorrect amount, and our system did not recognize your payment as a correct one.

You provide wrong order information or you were not paid. That's why your order declined by us.

Unfortunately, in this situation, we can only inform you the details that were mistakenly used for payment. You can contact us immediately via live chat / mail/ social chat box then we can help about it.

No, Under 18 not accepted here for use our service anymore.

We never make exchanges through means of communication that are not related to our site and we never send requests with offers to exchange funds from our official email [email protected] All transactions take place exclusively on our site and only with a wish of user!

You can contact us via live chat. Or simply visit our contact page and fill the form and send your question easily. We have also Social support service. Facebook, Twitter, WhatsApp, Telegram, Skype. You can send your question directly. We are always ready to help you!